Please use these procedures if you are experiencing frozen water pipes.

1. Shut off your water – Turn off your main shut off valve in the house, if your house does not have a main shut off valve, contact the Water Authority to turn off the main service at the meter.
2. Try to find the frozen pipe – Remember that it’s most likely in a basement, crawl space, attic, exterior wall, or under a sink. You will most likely see frost on the outside of the pipe.
3. Open the faucets connected to that pipe – This will relieve pressure on the non-frozen portions of the pipe, always monitor this faucet and turn it off once pipes have thawed.
4. Check for leaks – If you can see that the pipe is cracked or has burst, call a professional plumber immediately.
5. Attempt to thaw – If you find the pipe and it is easily accessible, you can try to use a hair dryer or space heater to thaw it. Do not use an open flame.

HIGH CALL VOLUME:  If residents can not reach the Water Authority by calling 505-842-WATR (9287) Option 1, please use the below form to submit your water or sewer issue’s and an agent will handle your request as soon as they can.

Please be aware high call volumes and long waits are anticipated. 

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